Covid 19 update

We are open for Workshop & Click & Collect Services only.
To keep up to date on our latest news and offers subscribe to our news letter below

My Cart  

Cancellations and Returns

  • We offer 14 day returns * subject to the below T&C's.
  • To make it easy you can raise your own returns lable using our< Returns portal >, if you have any problems you can Contact us

 

3.1 Customers may only return products to SAL, and receive a credit or refund or replacement on the following conditions:

i The Customer should first check if they are eligable for a return using the < Returns portal >. Here you can orgainse and action a return and insome cases print a shipping lable. In the event of any issues please raise a support ticket either on your account under "my support tickets" or you can Contact us.

ii Return must be made within 14 days of the date of delivery (as stated on the delivery documentation) or collection of such product(s). Subject to condition vi below.

iii Products must be returned to SAL in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale;

iv The Customer must follow any specific instructions which appear on the SAL website with any product regarding its return to SAL; and

v Products must be returned to SAL adequately packed and clearly labelled to: SAL Marine Ltd, units 1-3, Mill lane, Lymington, Hampshire, SO41 9AZ, using the address label on the dispatch note or available on the SAL website. vi The Customer must quote the Returns Number on the parcel being returned.

vi The following items are exceptions from returns:

for the supply of goods made to the consumer’s specifications or otherwise clearly personalized;
for the supply of goods which are liable to deteriorate or expire rapidly;
for the supply of security tape sealed boxes that contain goods which are electronic in nature
for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;

3.2 In the event of cancellation of part of any order only, SAL may invoice the Customer any difference in selling price per unit applicable to the quantity dispatched up to the time of cancellation compared to the quantity ordered.

3.3 For Customers a processing charge may apply in respect of all products returned other than due to defects covered by the warranty.

3.4 Where the Customer returns products to SAL not in accordance with clause 3.1 (i) – (vi) above (for example, after the period for returns has expired or in an unfit state) SAL may refuse to accept the return and/or return the products to the Customer at the Customer's expense or may apply a handling charge which relates to the actual cost of reprocessing.

3.5 This no fault returns policy excludes propellers, electrical items, extended range products, specially manufactured products and any products marked as non-cancellable (NC) or non-returnable (NR). In addition, SAL will not accept any items whereby the "VOID Security tape" has been removed. This does not affect the warranty handling of your products if found to be subject to a warranty claim.

3.6 SAL accepts no responsibility for any loss of or damage to products in transit from Customer to SAL where SAL has not provided the collection Services.

I am eligable for a return, what do i do? 

Once a return is authroised you can drop off the parts to any of the 100's of local Hermes drop off points. To raise a returns lable you can either use our self service <Returns Portal> , or , you can Contact us and we will send you a shipping lable.

Once the part is returned we will refund the money back to the card you paid on.

If parts are to be replaced / correct parts sent out.

You should purchase the correct parts through the website and we will dispatch as normal.