Benefits of a Account
Over 130,000 parts at your finger tips
Sourcing parts can sometimes be a nightmare! Especially when you need to get parts from multiple manufacturers. Parts can go onto back order; you need to chase multiple companies and contacts. Then what happens if you have an issue, need to ask a question or have a claim for a defective part?
Who did you buy that from, what was their name, do I have the invoice for it, when did you purchase it?
We take care of all of this in one place.
We even supply you with our manufacturers catalogues in PDF form so you can find all the parts you need wherever you are.
Under “My Account” you will see a list of all of your orders with a “status” showing what stage your order is at.
If an order has been dispatches you can click on your tracking number and see where the order is and when it will be delivered.
You can print of copy invoices and order confirmations
If you order some parts frequently like for your annual service, you can just select a previous order and click “reorder”. No need to start going though the site and filling your cart up again
With “Support tickets” you can raise and track tickets relating directly to an order or a part on that order. If you have a technical question you can raise a support ticket to us here and we will assign a member of staff to trouble shoot your issue.
Self -Service Warranty and Returns
You can use our self-service “warranty form” to launch a warranty claim for any manufactures parts you purchased.If it is a Return, we also have a self-service Returns portal so you can request a return whenever you need to and in some cases, print of a shipping label & drop it off to one of hundreds of Hermes drop points.